Terms of Service – i-HEATPUMP LTD


Last updated: January 2026

These Terms of Service (“Terms”) apply to all services provided by i-HEATPUMP LTD (“we”, “us”, “our”). By booking any service via our website or booking platform, you agree to be bound by these Terms.

1. About Us

i-HEATPUMP LTD is a UK-registered company providing independent heat pump diagnostic, inspection, and reporting services.
Company number: SC872656
Registered in Scotland.

2. Scope of Services

We provide diagnostic inspections, performance assessments, servicing, and structured reporting for heat pump systems.
Our services are diagnostic and advisory in nature and are based on observations, data analysis, and professional judgement at the time of inspection.
We do not guarantee system performance or future outcomes and do not undertake remedial installation work unless explicitly agreed in writing.

3. Booking & Payment

Full payment is required at the time of booking.
Bookings are not confirmed until payment has been received.

Appointment time is a best estimate but arrival and departure time are not guaranteed
We do not offer credit terms or post-completion invoicing.

If services other chargeable works are agreed, these will be paid electronically by payment link on completion.

4. Cancellations & Rescheduling

Customer cancellation policy differs by service type:

  • Emergency Call Out - No refund after booking confirmed / payment taken

  • Commissioning or Diagnostic Report Visit - cancel or reschedule online up to 48hrs prior to scheduled appointment time

If we cancel prior to attendance you may choose a full refund or reschedule.

5. Access & Site Conditions

You must ensure safe access to the system, pets secured, and safe working conditions.
If access is not possible or unsafe, the visit may be treated as completed.

6. Reports & Deliverables

Reports are issued digitally and reflect findings at the time of inspection.
They may not be relied upon by third parties without written consent.

7. Limitations of Liability

Our total liability is limited to the fee paid.
We are not liable for indirect or consequential losses.
Nothing limits liability for death or personal injury caused by negligence.

8. No Guarantee of Outcomes

Performance depends on factors beyond our control including installation quality, property fabric, and user behaviour.

9. Intellectual Property

All reports, methodologies, and tools remain the intellectual property of i-HEATPUMP LTD.
Reports may not be commercially reproduced without permission.

10. Fair Use & Conduct

We may refuse or terminate services for abusive behaviour, misleading information, or unsafe conditions.

11. Privacy & Data Protection

Personal data is handled in accordance with our Privacy Policy.

12. Governing Law
These Terms are governed by the laws of Scotland.

13. Contact
Email: info@i-heatpump.com

14. Discounts, Voucher Codes & Promotions

Discounts are discretionary and subject to availability.
Voucher codes must be applied at the time of booking.
Discounts cannot be applied retrospectively or combined unless stated.
Discounts apply only to specified services and dates and have no cash value.